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​Thank you for contacting Summit Enterprises to report a service request.

Our maintenance department will call you in timely manner to coordinate the repair.

If this is an emergency (leaks, flooding, plumbing stoppages, electrical repairs, etc.) during normal business hours (9am-5pm), please call us at (626) 795-3377. 


 If this is an after hours emergency, please contact our emergency line at (626) 272-1775. 

Maintenance & Tenant Request Form

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How do I pay the rent?

Please look for instructions on your lease agreement.  For your convenience, Summit Enterprises accepts payment by mail or in our office. Please note that the payment of rent in cash is not accepted, for security reasons.  Please indicate your address and unit number on your rent payments.  

How do I report a repair which needs to be done in my unit?


You may go to our Tenant Services page on our website to fill out the maintenance request or you may call (626) 795-3394.  


If this is an emergency (leaks, flooding, plumbing stoppages, electrical repairs, etc.) during normal business hours (9am-5pm), please call us at (626) 795-3394.  If this is an after hours emergency, please contact our emergency line at (626) 272-1775. Our maintenance department will call you in timely manner to coordinate the repair.  Please call Summit Enterprises rather than repairing a maintenance problem yourself, as, except for specific circumstances provided for by law, you will not be allowed to deduct costs of repair from your rent. If there is a problem which was caused by you or your guests, such as in inappropriate item flushed down the toilet, you will be charged for the repair.

What is considered an emergency?


An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day.  A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short.  If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area (links to the gas and electric company websites can be found in our online directory).   


Will Summit Enterprises notify me when a repair person is coming to my home?


Summit Enterprises will give you a 24 hour notice to enter, unless you agree allow Summit Enterprises’ vendor to enter your home on an as-available basis.  There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs.  There is no requirement for Summit Enterprises to give you notice if there is a suspected emergency, such as a burst pipe.

What happens if I don’t pay my rent?


If your rent is not received when it is due, generally by the first of each month, you will be served a legal notice to pay your rent or leave the apartment.  If rent is not received by the time the notice expires, and you do not leave, you will be subject to eviction proceedings.  If you plan to be out of town when rent is due, you still need to make sure before you leave that your rent is paid.  Being out of town does not excuse you from paying the rent.  Rent must be paid regardless of any personal circumstances or problems you may have.  This is part of your lease agreement, which is a legal document voluntarily signed by you.  If your rent is late you may be subject to a late fee, and if your check bounces, you may be subject to a bounced check fee. If there are any problems you wish to discuss in regard to your rent, you may contact your Property Supervisor.

I want to share the unit with a roommate.  How does rent payment work?  Can we each be responsible for half the rent?


In a roommate situation, both roommates are entirely responsible for the rent. Summit Enterprises prefers one payment for the entire rent per unit.  You must work it out between yourselves as to how you get the rent payment to Summit Enterprises; for example, there are times when one roommate may pay more rent than another, if that roommate occupies a room that is significantly larger, but that must be worked out between roommates and is not handled by Summit Enterprises.   It is not Summit Enterprises’ responsibility to intercede if one of you pays and the other doesn’t.  This will simply be considered non-payment of rent, and both your names may appear on a three day notice and any possible eviction.  The security deposit only is refunded when the entire unit is vacant, and no partial refund is given when one roommate moves out.  If one roommate wants to leave and someone else wants to live in the unit, that person needs to apply as a tenant and be approved.  If you and your roommate do not get along, Summit Enterprises is not obliged to get your roommate to leave.  

Needless to say, it is important to know a person’s history of being responsible financially before agreeing to be that person’s roommate.  It would be wise to see a potential roommate’s credit history before agreeing to share an apartment.

When I move out, how can I get my security deposit back?  Can I use my security deposit for my last month of rent?


Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests.  If you do not pay any rent, including the last month you are in the unit, you may be subject to eviction proceedings.  You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit.  

I received a job transfer to another state, and need to leave before the end of my lease.  What are my obligations?


Inform Summit Enterprises in writing as soon as you know about your transfer, and give an exact date you will be vacating the unit.  You will still owe rent until the end of your lease term, or until a new tenant is found, plus costs of advertising. However, the owner is obliged to make efforts to rent the unit as well.   It would be to your benefit to keep your unit as presentable as possible, and cooperate fully with Summit Enterprises’ showing the unit, so a new tenant can be found as soon as possible.  You may even want to advertise the unit on your own, and introduce any interested parties to Summit Enterprises.  This will help lower any costs you will have to bear.  


I want to have an additional person move in.  What should I do?


Any persons not on the lease may only occupy the unit only with the written permission of Summit Enterprises, and that person needs to be approved as a tenant by Summit Enterprises.  You may be charged more rent if that person is in addition to, rather than instead of, a present resident.  If an additional person is found to live in your unit, without permission of Summit Enterprises, you may be subject to eviction and/or increase of rent.  

My neighbor plays loud music late at night.  What do you suggest?


As a first step, if your neighbor is violating House Rules, we always suggest first talking to your neighbor in a friendly tone of voice.  For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping.  If you have already tried this, and the behavior continues, please inform Management, and Summit Enterprises will contact the tenant.  If the behavior continues even after Summit Enterprises has made a direct request to your neighbor, please inform Summit Enterprises, and further steps may need to be taken.  If there is a loud party late at night and you feel you have no choice, by all means contact the Police Department.  

I want to change the color of the paint in my unit and make other changes.  May I do this?


As part of the lease agreement, renovations made by a tenant are only permissible with written approval by Summit Enterprises.  You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit.  This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc.  Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.

I would like to have a party at the building.  May I use the pool area?


Any guests you invite should remain in your unit, and not congregate in common areas, including the pool or parking area.  They should not be loitering anywhere around the building, and House Rules should be observed in regard to noise.  If your guests damage your unit in any way, you will be held responsible.  If your building has a security gate, you may not prop it open to allow guests to enter, as this compromises the security of other residents.  Garage or yard sales, which typically cause obstruction of walkways, debris, and can cause a nuisance, are generally not permitted unless authorized by Summit Enterprises. 


At all times the pool and pool area are for tenant use only. 

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